Customer Reviews

I was locked out of my vehicle and called AAA for assistance. AAA dispatched Top US Auto to unlock my car. During the unlocking process, the technician used a wedge and other tools on both front doors. Immediately afterward, I noticed that both the d...

I was locked out of my vehicle and called AAA for assistance. AAA dispatched Top US Auto to unlock my car. During the unlocking process, the technician used a wedge and other tools on both front doors. Immediately afterward, I noticed that both the driver's and front passenger's doors no longer closed properly. They now require extra force to latch, there is a noticeable gap when closed, wind noise is present while driving, and water leaks into the vehicle during rain. I reported the damage to AAA right away and filed a claim. Unfortunately, Top US Auto denied responsibility, and my claim was denied despite the fact that these issues began immediately after their service. I was left responsible for the cost of repairing damage that did not exist before the technician worked on my vehicle. What is most frustrating is not only the damage itself, but the lack of accountability. If a mistake happens, the right thing to do is acknowledge it and make it right. Instead, my concerns were dismissed, and I was left with damaged doors and an expensive repair. Based on my experience, I cannot recommend Top US Auto and would advise others to carefully inspect their vehicle immediately after any lockout service.

If you are ever in a bind, Import Towing and Transport is the company to use. Our check engine light came on one hot July summer when traveling from Florida. Our insurance company assigned Import Towing to our ticket. Our driver, Hype, was profession...

If you are ever in a bind, Import Towing and Transport is the company to use. Our check engine light came on one hot July summer when traveling from Florida. Our insurance company assigned Import Towing to our ticket. Our driver, Hype, was professional and courteous and genuinely cared about our safety. We will call him again if we ever need assistance!

I need to get some special trucks load for our client. And I had some very helpful people assist. Mr. Andy Thanks for getting me loaded and on my way to the delivery. Thanks very much. Hard to find a Company with people that know their job, here you ...

I need to get some special trucks load for our client. And I had some very helpful people assist. Mr. Andy Thanks for getting me loaded and on my way to the delivery. Thanks very much. Hard to find a Company with people that know their job, here you have one of them. Have a great day All.

While driving near Palestine, pulling our 30-foot trailer and golf cart with my wife and our three young grandsons, we had a truck tire blow out. With temperatures around 100 degrees and being nearly 77 years old, this wasn't the situation we wanted ...

While driving near Palestine, pulling our 30-foot trailer and golf cart with my wife and our three young grandsons, we had a truck tire blow out. With temperatures around 100 degrees and being nearly 77 years old, this wasn't the situation we wanted to be in. We called Ferrell's Wrecker Service, and they exceeded our expectations. They arrived in less than 10 minutes and had the damaged tire removed and the spare installed just as quickly. Their team was fast, professional, courteous, and genuinely caring. They turned what could have been a very stressful experience into a manageable one, and we are incredibly grateful. I highly recommend Ferrell's Wrecker Service to anyone who needs roadside assistance or any of the other services they provide. Thank you for taking such good care of our family. More importantly, you gave our grandsons a firsthand example of how kindness, professionalism, and outstanding customer service can truly make a difference.

nice guy, fast service would recommend

Very good communication, kept me informed and updated in real time. Easy to work with, Brad was very professional, polite, helpful. Thank you for your help.

Worst service ever. Damaged my RV and charged us $8,000 for his service. Not very polite at all. Not recommended them to no one.

If I could leave 0 stars I would. The driver came out and didn't know how to jump a Mercedes. I pre paid for the jump and the company tried to up charge and refused a refund. BUYER BEWARE!!

Excellent job.

We had an excellent experience with Kevin Goodyear Towing from Bainbridge. Troy Lader did a masterful job winching up a broken down, semi truck that had been sinking into the ground for 18 months. He was able to work hard to get it out of a very narr...

We had an excellent experience with Kevin Goodyear Towing from Bainbridge. Troy Lader did a masterful job winching up a broken down, semi truck that had been sinking into the ground for 18 months. He was able to work hard to get it out of a very narrow driveway and exit and was very nimble and masterful with his abilities. We were very impressed and very appreciative! Great job, Troy!

Prompt, Professional Knowledgeable Excellent service

broke down called for tow gave me a good price and a good response time (45 min) waited for over an hour no show called asked for their eta asked for all my info again said they would waited no show or call so i called again took my info again said t...

broke down called for tow gave me a good price and a good response time (45 min) waited for over an hour no show called asked for their eta asked for all my info again said they would waited no show or call so i called again took my info again said they would check waited and again no show or call so i called again and again took my info but this time increased the price and hey no surprise no show or call left me stranded so no i will not recommend and will tell everyone not to use them bad customer service and very unreliable