Customer Reviews

Awesome, simply the best.

My vehicle was towed around 7:00 PM. When I went to retrieve it later that night, the towing company informed me for the first time that they only accepted cash and demanded $220 to release my car. This was never clearly disclosed beforehand. I had a...

My vehicle was towed around 7:00 PM. When I went to retrieve it later that night, the towing company informed me for the first time that they only accepted cash and demanded $220 to release my car. This was never clearly disclosed beforehand. I had already spent money on an Uber ride to the tow yard expecting to pay normally. The employee told me to use the ATM on site, but the ATM was not working. Because of this, I was unable to retrieve my vehicle that night and was forced to leave without my car. I returned the next day around 4:00 PM with cash during their regular business hours. Even though it had not yet been 24 hours since the tow, the company increased the charge from $220 to $265 by adding another day of storage fees. I believe this was unfair because their undisclosed cash-only policy and broken ATM prevented me from retrieving my vehicle the night before. In addition, my vehicle had been left parked under a tree overnight and was returned covered in dirt and debris. This experience felt misleading, unreasonable, and intentionally difficult for customers trying to retrieve their vehicles. I am filing this complaint because I believe the company used unfair practices and excessive charges while failing to clearly disclose payment requirements.

Intersection of Columbia Road and North Belair road in Evans Ga. Complete engine failure while waiting to cross intersection, 3:30 PM. Traffic backed up behind me. Columbia County deputies arrived and assisted push out of the road into an adjacent Ci...

Intersection of Columbia Road and North Belair road in Evans Ga. Complete engine failure while waiting to cross intersection, 3:30 PM. Traffic backed up behind me. Columbia County deputies arrived and assisted push out of the road into an adjacent Circle K parking lot. Called Broome Service center and had a wrecker at site in 30 minutes. Wrecker service was excellent, and delivered van to business for repairs. Extremely satisfied with their response time and service.

While traveling home to visit with my two young children, I had car trouble. I called Wards Service Center and they sent a mechanic to help me with the issue asap. They were fast, friendly, and even followed me into the next town to make sure the iss...

While traveling home to visit with my two young children, I had car trouble. I called Wards Service Center and they sent a mechanic to help me with the issue asap. They were fast, friendly, and even followed me into the next town to make sure the issue was fixed. Thank you for your service and for providing peace of mind as I finished up the travel home.

Had a flat tire on, and their very nice tow guy named Andrew Rose came right out to tow the car to the closest shop so I could quickly have a new tired put on. Thank you for arriving so promptly and taking care of everything carefully and quickly wit...

Had a flat tire on, and their very nice tow guy named Andrew Rose came right out to tow the car to the closest shop so I could quickly have a new tired put on. Thank you for arriving so promptly and taking care of everything carefully and quickly with a smile!

too long of a wait time

AAA really needs to reevaluate the companies they contract. On March 31, 2026, they sent Armada Towing (Houston, TX) for my lockout service. I was given a one‑hour ETA, so I went 15 minutes down the road to a gas station. The tech showed up early, ...

AAA really needs to reevaluate the companies they contract. On March 31, 2026, they sent Armada Towing (Houston, TX) for my lockout service. I was given a one‑hour ETA, so I went 15 minutes down the road to a gas station. The tech showed up early, called me, and when I told him I’d be back before the ETA, he got an attitude, said he “wasn’t waiting,” and hung up on me. AAA had to re-dispatch someone else, which doubled my wait time — all because this driver couldn’t act professionally. This is unacceptable customer service, and it speaks volumes about the leadership at Armada Towing. I’ll be filing complaints with the BBB and their headquarters, and I want others to be aware of how this company treats people.

Literal angels. Steven came out to assist me at midnight in what was nearly a tornado with insane rains/winds. Shout out to dispatcher Katie? For the quick and friendly service. Angela both of them.

my experience was friendly and fast-service this afternoon. I would recommend this company. thank you, payless towing!

DO NOT USE THIS COMPANY!!!!!! My daughter was in an accident on I5. She called this company to tow her car about 1-2 miles to our house, they told her THEY WERE REQUIRED to tow it to their tow yard and they would take her to the exit off the freeway ...

DO NOT USE THIS COMPANY!!!!!! My daughter was in an accident on I5. She called this company to tow her car about 1-2 miles to our house, they told her THEY WERE REQUIRED to tow it to their tow yard and they would take her to the exit off the freeway and drop her there as they couldn't take her the 1 mile to our house. After she convinced the driver NOT to leave her on the corner of the freeway exit - he told her the only way for her to ride would be in the car itself - ON TOP OF THE FLAT BED he was towing her car with (pretty sure that's illegal)..... While getting insurance to go pick up her car to take to a shop for repairs, we have a financing hurdle - they charge $1000 PER DAY to store this car! Really? $1000 per day? It went to a residential lot in Bothell, no security fencing - looks like a guy with some land, that decided to store crashed vehicles on his property. Contract they had her sign has NOTHING about fees/costs/storage anywhere on it. Insurance negotiators are trying to contact the company and they will not return calls. Can't say it enough - DO NOT USE THIS COMPANY!!!!!!!!!

I called this company earlier this year. Spoke with Robert Jackson. He informed me it would be 45 minutes before they can start. Heading my way. Paid him through Cash app $175 was able to get my truck running 10 minutes later called back told him I d...

I called this company earlier this year. Spoke with Robert Jackson. He informed me it would be 45 minutes before they can start. Heading my way. Paid him through Cash app $175 was able to get my truck running 10 minutes later called back told him I didn’t need his services more than happy for him to take a finders fee since the truck hadn’t started heading my way yet. He informed me that he doesn’t do business like that and would give me a refund three months later still no refund thumbs down don’t use these guys their crooks. they’re making me put a star in order to submit, but they don’t deserve the one Star.

Kudos to Michael who rescued me & my car this past Monday, 3/23/26. I was quite impressed by his thorough method used in towing my car. He handled everything just like a pro. Also, I was quite impressed by Michael's wonderful personality in relat...

Kudos to Michael who rescued me & my car this past Monday, 3/23/26. I was quite impressed by his thorough method used in towing my car. He handled everything just like a pro. Also, I was quite impressed by Michael's wonderful personality in relating to me. While waiting on Michael to arrive, I was so worried & fearful but when Michael arrived and after interacting with him that all went away. From that point on, I felt so much more relaxed because of Michael. He made sure I arrived home safe and sound. Please let Michael know how much he is appreciated and please "HOLD ONTO HIM!!!!!" From: Louisa (Weezie) - a very satisfied customer